Policies and FAQs
How do I schedule my first appointment? What should I expect?
When you call CSS, you’ll be greeted by Melissa or Pamela, our friendly front office team. They’ll guide you through the initial steps, asking a few basic questions such as your reason for seeking therapy, general availability, and payment details. Their goal is to help you feel at ease, answer your questions, and make sure you’re matched with the therapist best suited to your needs, based on age, concerns, and the unique specialties of our team.
Your first session, called a diagnostic intake, is a chance to get to know each other. Your therapist will learn more about your or your child’s history, current concerns, and goals—laying the groundwork for a personalized plan that fits your needs. If you’re seeking support for your child, this initial appointment will be just with you (and, if applicable, your spouse, partner, or other caregivers), without your child present.
Your therapist will spend this time learning about your or your child’s history, current concerns, and what you’re hoping to get out of therapy. This session helps build a connection and lays the foundation for a personalized treatment plan tailored to your unique needs.
We know taking the first step can feel overwhelming, but at CSS, we’re here to make it easier and support you every step of the way.
Have Questions or Need to Adjust Your Appointment?
If you need to cancel, schedule, reschedule, or have any questions, please contact our front desk at (972) 404-3001
. You can also reach out via email to Melissa at Melissa@cssdallas.com or Pamela at Pamela@cssdallas.com. Additionally, you can request appointment times through the parent portal. If you’ve forgotten your login information, you can visit our website www.cssdallas.com to receive a reset link.
Cancellation Policy
Please be aware that our cancellation policy requires a 24-hour notice. If you do not provide this notice, you will be charged the full-service fee.
Insurance Information
While we do not directly handle insurance, we provide a superbill that includes service codes and all necessary information for insurance purposes. This superbill is emailed to you on the 5th of each month for the previous month’s services. You’ll need to contact your insurance provider to confirm if they cover these service codes and to learn how to submit the superbill to them.
Need to Add or Change a Payment Method?
To add or change your payment method, please call the front office at (972) 404-3001
. Alternatively, you can update your payment information through the parent portal. We accept HSA/FSA cards in addition to other payment methods.
What are your hours of operation?
Monday-Thursday: 9:00am-7:30pm
Saturdays: 10:00am-3:00pm
